Terms & Conditions

Please read the following terms of service as they govern your use of this site.

By using this site, you agree to abide by the following Terms & Conditions (“Terms”). If you do not agree to these Terms, please do not use this site in any way. I (Shelli Martinez) reserve the right to modify these Terms at any time without prior notification. Please review this page periodically for changes. Any use of this site at any time constitutes full acceptance of these Terms.

Returns/Exchanges/Cancellations – Retail

I’ll gladly accept returns and/or exchanges within 14 days of receipt of your order. Items must be returned in their original condition with packaging undisturbed.

Orders can be cancelled at anytime before being marked for shipment. If an order has already been shipped, it must be submitted for a return.

Returns/Replacements/Cancellations – Wholesale

I’ll gladly replace defective items within 14 days of receipt of your order. Please email photos of your defective items for replacement approval. If approved, items must be returned in their original condition with packaging undisturbed. Items will be replaced in 2-4 weeks unless otherwise specified.

Orders can be cancelled at anytime before being marked for shipment. If an order has already been shipped, it must be submitted for a return.

I do not accept returns for wholesale orders. If you are unsure about styles/colors, I recommend purchasing samples before ordering. Please contact me if you have any concerns.

Shipping

Shipping costs are non-refundable. All return shipping costs are the responsibility of the customer.

Exceptions

Because of the nature of these items, the following items can not be returned, exchanged, or cancelled.

  • Custom or personalized orders
  • Digital downloads
  • Sale items

All orders are shipped via USPS from Alexandria, Virginia. Shipping generally takes 2–5 business days within the continental United States unless otherwise noted. Custom orders usually require additional time for production. Custom orders will be shipped after artwork approval and production.

International Shipping

I offer shipping internationally, however I am not responsible for customs costs or tax duties that may apply. All international orders are shipped via USPS and generally take at least 10 business days.

Most major credit cards are accepted.

Sales Tax

I am not required to charge sales tax outside of the Commonwealth of Virginia. Orders placed within Virginia will be subject to a 6% sales tax.

I am committed to providing you with the best quality products. Items are made and sold in small quantities to maintain high standards of quality. Please be aware, variations in style, color, size, shape and look may occur. I have done my best to display items as accurately as possible on this site. If you are not satisfied with your purchase, please review the “returns” tab for additional information.

I will only use your contact information:

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

I may contact you or provide you with service-related and or promotional notices by means of postal mail, electronic mail, general site notifications, and more using the contact information you have provided.

Stockists

Your store name and company’s contact information may be shared on this site and on social media to promote my products and services. Please contact me if you wish to restrict the usage of this information.

Going Paperless

In an effort to reduce paper waste, I will not include printed invoices or packing slips with your order as these are often discarded. Your itemized receipt will include all necessary details and can be printed for your personal records. A PDF invoice is also available via your account page.

Packaging

In an effort to reduce plastic consumption, I do not individually package my products in poly bags (pins, patches, stickers, etc…). Clear poly bags that are used for shipping can be recycled.