FAQ

General

Do you have a physical shop?

Not currently. You can find me and my products in person at one of my upcoming events, or at one of my amazing stockists.

Can we feature your products online/in our publication?

I’d love that! Please message me at hello@shellican.com for all press inquiries.

Where are your products made?

All over! Pins and other enamel pieces are manufactured internationally. Most other things are produced in the United States and are handmade whenever possible. Everything is produced ethically and consciously by small businesses. Specific information about where/how products are made can be found on each item page.

The Shop

Orders

When will I receive my order?

It can take up to 4 business days for your order to be packed and shipped. Please factor that in when selecting a shipping method.

Shipping times for shop updates may be slightly longer due to a larger-than-normal influx of orders.

Backorders/Pre-orders

If you ordered backordered or pre-order items, your complete order will ship together. Production times vary, but generally you can expect orders with backorder/pre-order items to ship in approximately 4-6 weeks.

Can I place a wholesale order?

Yes! You can sign up here. Once your account is created you can shop with the wholesale discount automatically applied. Please review all Terms & Conditions beforehand.

Stock

When will my favorite item be restocked?

I try my best to keep all items stocked. If an item is out of stock it usually takes around 4-6 weeks for it to be restocked.

Did you discontinue my favorite pin?

😬 Possibly. If a design is not visible in the shop it has most likely been discontinued. Please contact me if you have any questions about a particular design.

Other questions?

Please send me an email and include your order number. I’ll do my best to get back to you as soon as possible.

Events

Schedule an Event

How can I schedule a trunk show?

Message me at hello@shellican.com with your desired dates. Please include any important information about the event (i.e. nearby festival, yarn crawl, etc…).

Shopping

Will you put something aside for me?

I don’t do “savesies” no matter how much I love you. It’s not about love, it’s about fairness.

Custom Design

Custom Pins

Thanks so much for your interest in working together! I will take on custom projects on a case-by-case basis depending on my availability and interest.

I only take on a handful of custom projects a year so please contact me early if you are interested. Production can take up to 8 weeks depending on the item.

At this time I’m only taking on custom work for events that I am personally attending.

Logo Pins

I do not make pins from logos or other pre-existing artwork.

Tattoos

I’m honored that you want to permanently ink one of my designs onto your hot body. Please contact me for permission and I’d be happy to provide your tattoo artist with the appropriate image files.