FAQ

General Questions

Do you have a physical location?

Not currently. Check out my list of stockists to find a retailer close to you.

Where are your products made?

All over! I have some products manufactured internationally (pins and other enamel pieces). Most other things are produced in the United States and are handmade whenever possible (including my packaging). Specific information about where/how products are made can be found on each item page.

Can we feature your products online/in our publication?

I’d love that! Please message me at hello@shellican.com for all press inquiries.

The Shop

Ordering

When will I receive my order?

It can take up to 4 business days for your order to be packed and shipped. Please factor that in when selecting a shipping method.

Shipping times for shop updates can be slightly longer due to a larger-than-normal influx of orders.

Can I place a wholesale order?

Yes! You can sign up here. Once your account is created you can shop with the wholesale discount automatically applied. Please review all Terms & Conditions beforehand.

Other questions?

Please send me an email and include your order number. I’ll do my best to get back to you as soon as possible.

Stock

When will my favorite item be restocked?

I try my best to keep all items stocked. If an item is out of stock it usually takes around 4 weeks for it to be restocked.

Did you discontinue my favorite pin?

😬 Possibly. If a design is still visible in the shop, just out of stock, it will be most likely be restocked. If it is not visible in the shop, it may have been retired or getting redesigned. Please contact me if you have any questions about a particular design.

Custom Design

Custom Pins

Thanks so much for your interest in working together! I will take on custom projects on a case-by-case basis depending on my availability and interest.

I only take on a few custom projects at a time so please contact me early if you are interested. Production can take up to 8 weeks.

I do not make pins from existing artwork or logos.

Tattoos

I’m honored that you want to permanently ink one of my designs onto your hot body. Please contact me for formal permission and I’d be happy to provide your tattoo artist with the appropriate image files. I can also customize most designs if you want something extra special.