Terms & Conditions

By using this site, you agree to the following Terms & Conditions. These terms can be modified at any time without prior notification. Please review this page periodically for changes.

Production

I am¬†committed to providing you¬†with the best quality products. Items¬†are made in small¬†batches so please be aware that slight variations in style, color, size, and shape may occur. I¬†have done my¬†best to display items as accurately as possible on this site.¬†If you are not satisfied with your purchase for any reason, please review the¬†‚Äúreturns‚ÄĚ tab for additional information.

Reproduction

All content on this site is copyrighted. My artwork can not be re-drawn or reproduced in any capacity without my consent.

Liability

Shelli Can products are to be used at your own risk. They are not toys or intended for small children (choking hazard!). Pin posts are sharp and Shelli Can is not responsible for any injury or damage to personal property.

Accepted Credit Cards

Most major credit cards are accepted via Square and/or PayPal.

Sales Tax

Sales tax will be calculated and automatically added to your order if applicable.

Donations

Donations from charitable products are made annually unless otherwise noted. This is to provide a single, substantial donation rather than many small ones.

I’ll gladly accept returns within¬†14 days of receipt of your order. Items¬†must be¬†returned in their¬†original condition with packaging undisturbed.

Orders can be cancelled at anytime before being marked for shipment. If an order has already been shipped, it must be submitted for a return.

If you wish to exchange an item, please email me with a brief description of what you would like to exchange. Items must be returned in their original condition with packaging undisturbed. The customer is responsible for all shipping costs related to the exchange. The customer can provide their own shipping labels or, upon request, return shipping labels can be provided for an additional charge. Items being returned for an exchange must be sent back within 14 days of receipt of your new item(s). If the original items are not returned within 14 days, the customer will be charged for those items in full.

Please mail returns to:

Shelli Can
PO Box 3525
Alexandria, VA 22302

Shipping within the USA

All orders are shipped via USPS from Alexandria, Virginia. Please allow up to 4 business days for your order to be packed.

Shipping¬†generally takes 2‚Äď5 business days within the continental United States unless otherwise noted. You will receive an email notification once your order ships.

Custom orders usually require additional time for production and will be shipped accordingly.

International Shipping

I offer shipping internationally, however I am not responsible for customs costs or tax duties that may apply. All international orders are shipped via USPS and generally take at least 10-15 business days.

Shipping Refunds

Shipping costs are non-refundable. All return shipping costs are the responsibility of the customer.

Packing

Orders are packed in a smoke free, pet-friendly space.

Going Paperless

In an effort to reduce paper waste, I will not include printed invoices or packing slips with your order as these are often discarded. Your itemized receipt will include all necessary details and can be printed for your personal records. A PDF invoice is also available via your account page.

Packaging

In an effort to reduce plastic consumption, I do not¬†individually package my products in poly bags (pins, patches, stickers, etc…). Clear poly bags and mailers that are used for shipping can be recycled.

I will only use your contact information:

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

I may contact you or provide you with service-related and or promotional notices by means of postal mail, electronic mail, general site notifications, and more using the contact information you have provided.

 

Going Paperless

In an effort to reduce paper waste, I will not include printed invoices or packing slips with your order as these are often discarded. Your itemized receipt will include all necessary details and can be printed for your personal records. A PDF invoice is also available via your account page.

Packaging

In an effort to reduce plastic consumption, I do not¬†individually package my products in poly bags (pins, patches, stickers, etc…). Poly bags and mailers that are used for shipping can be recycled.

This section applies to Stockists/Wholesalers only. Products bought at the retail value can not be resold under any circumstances. Failure to comply with these policies will result in the removal of your stockist account.

General Info

Stockists can purchase products listed on this site at wholesale, not including sale prices.

These wholesale orders:

  • Must meet the minimum order¬†requirements.
  • Are exempt from¬†sales tax.
Reselling In-Store

Stockists have permission to sell product(s) purchased from this site at their brick and mortar store.

Reselling at Trade Shows/ Events

You may not sell Shelli Can products at shows that I am also attending. Please contact me if you wish to sell products at an overlapping trade show or event.

Pricing

Stockists must use the same retail pricing as listed on this site to keep fair and equal pricing between all resellers and myself.

Returns/Replacements/Cancellations

I do not accept returns for wholesale orders. I’ll gladly replace¬†defective items within¬†14 days of receipt of your order.¬†Please¬†email¬†photos of your defective items for replacement approval. If approved, items¬†must be¬†returned in their¬†original condition with packaging undisturbed.¬†Items¬†will be replaced in 4-6 weeks¬†unless otherwise specified.

If you are unsure about styles/colors, I recommend purchasing samples before ordering. Please contact me if you have any concerns.

Going Paperless

In an effort to reduce paper waste, I will not include printed invoices or packing slips with your order as these are often discarded. Your itemized receipt will include all necessary details and can be printed for your personal records. A PDF invoice is also available via your account page of you can also contact me directly for a copy.

Privacy

Your store name and company’s contact information¬†may¬†be shared on this¬†site and on social media to promote my products and services. Please contact me if you wish to restrict the usage of this¬†information.

Stockist Page Listings

Once you place an order, your shop will be listed on my Stockists page with a link to your website. To keep my stockist listings as accurate as possible, this listing will be removed if you discontinue making wholesale purchases after 1 year.